1. Introduction

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Protect Duty Solution (“we”, “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, process and protect your personal data when you use our website and services. By engaging with our services, you acknowledge and agree to the terms outlined in this policy. We adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Data We Collect

‍We collect personal data directly from you when you create an account, purchase a product, subscribe to communications, or contact us. We also collect data automatically through your interaction with our website, including technical information such as your IP address, browser type, device information, and browsing behaviour.

The types of personal data we collect include:

• Identity Data: Name, email address, phone number, job title.

• Contact Data: Postal address, billing details.

• Financial Data: Payment details for transactions.

• Technical Data: IP address, browser information, website interactions.

• Marketing Preferences: Your preferences regarding promotional communications.

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3. How We Use Your Data

‍We process the personal data we collect to operate, enhance, and safeguard our services. This includes ensuring system functionality, providing user support, and maintaining regulatory compliance.

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• Facilitating access to services, maintaining account functions, handling transactions.

• Responding to inquiries, providing support, maintaining records.

• Monitoring activity to detect, prevent, and address unauthorised access, fraudulent transactions, security risks.

• Analysing usage patterns to improve functionality and user experience.

• Meeting obligations under laws, responding to legal requests, maintaining records as required.

• Sending communications related to services where you have given consent.

• Using anonymised or aggregated data to identify trends, assess service use, share insights with approved third parties.

We do not use automated decision-making processes that have legal or similarly significant effects on you.

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4. Sharing Your Information

‍We are committed to ensuring that your personal data remains secure and confidential. We will only disclose the personal information you have provided to us to entities outside of Protect Duty Solution if it is necessary and appropriate to fulfil the purpose for which it was collected, including the provision of our services. Any sharing of your data is conducted in a manner that complies with this Privacy Policy and applicable legal requirements.

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We may share your data in the following circumstances:

• With trusted service providers who assist in operating our website and services, including payment processing, IT support and analytics. These providers are contractually obligated to handle your data securely and use it only for specified purposes.

• With legal authorities if required by law, regulation, or legal process. We will only disclose the minimum necessary data and will take steps to challenge unlawful requests where appropriate.

• With business partners or successors in the event of a merger, sale, or restructuring. In such cases, we will ensure that your data continues to be protected in accordance with this Privacy Policy.

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Before sharing your data, we conduct due diligence on third parties to verify that they meetstrict data protection standards. All third parties handling personal data on our behalf must implement robust security measures and comply with applicable laws.

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If you have any concerns about how your data is shared, please contact us.

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5. Data Security

‍We have implemented security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, and restricted access to personal data. However, the transmission of data over the internet is not entirely secure, and we cannot guarantee absolute security.

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6. Your Rights

‍You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request that inaccurate or incomplete data be corrected.

• Deletion: Request that we delete your personal data, subject to legal and contractual obligations.

To exercise these rights, contact us at [Insert Contact Email]. If you believe we have not adequately addressed your concerns, you have the right to file a complaint with the UK Information Commissioner's Office (ICO).

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7. Cookies and Tracking Technologies

‍We use cookies to enhance your experience, analyse website traffic, and optimise our services. You can manage or disable cookies through your browser settings.

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8. Data Retention

‍We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal and contractual obligations. Typically, we retain data for up to seven years unless a longer retention period is required by law.

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9. Updates to This Policy

‍This Privacy Policy may be revised from time to time, with the latest version posted on our website. We will ensure that you are informed of any significant changes to this policy through email, or service notifications. Continued use of the service following these updates will indicate your acceptance of the revised policy.

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10. Contact Information

‍If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Protect Duty Solution
Our website: www.protectdutysolution.com

Email: contact@protectdutysolution.com

This Privacy Policy was last updated on 18/02/2025